Privacy Policy

Last updated: June 2026

1. Who We Are

Designer's Elements ("we", "us", "our") is a premium interior-materials business based in Pune, Maharashtra, India, dealing in plywood, laminates, veneers and wall panelling. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, submit an enquiry, book an appointment, download our catalogue or use our AI Material Advisor. It is framed in line with the Digital Personal Data Protection Act, 2023 ("DPDP Act") and the Information Technology Act, 2000 and rules made under it.

2. Personal Data We Collect

We collect only what you choose to share with us: your name, mobile number, email address, city, customer type (homeowner, architect, interior designer, contractor, etc.), project details, preferred appointment date and time, and any message you write to us. When you use the AI Material Advisor, we process the questions you type. We also collect limited technical data such as browser type, device, pages visited and the referring source, through cookies and analytics tools.

3. Why We Use Your Data

We use your data to: respond to your enquiries and send quotations; schedule and confirm showroom appointments and send reminders or reschedule notices; email you our catalogue and product information you asked for; send occasional newsletters and offers (you can unsubscribe at any time); improve our website, products and service; and meet our legal and tax obligations. We process your data on the basis of the consent you give when you submit a form, and for legitimate uses permitted under the DPDP Act.

4. Cookies & Analytics

Our website uses cookies and similar technologies, including Google Analytics and Meta Pixel, to understand how visitors use the site and to measure the effectiveness of our advertising. These tools may collect information such as your IP address and browsing behaviour. You can block or delete cookies through your browser settings; some parts of the site may not work as intended if you do.

5. Sharing Your Data

We do not sell or rent your personal data. We share it only with: our own team members who need it to serve you; trusted service providers who help us run the website, send emails, host data and provide the AI Material Advisor, under obligations to keep it confidential; brand partners or authorised installers, only when needed to fulfil your request; and government or law-enforcement authorities when required by law. Some of our service providers may store or process data on servers outside India, in line with applicable law.

6. WhatsApp & Phone Communication

If you contact us on WhatsApp or by phone, or give us your mobile number, we may reply to you on those channels about your enquiry or appointment. WhatsApp messages are also subject to WhatsApp's own privacy policy.

7. How Long We Keep It

We keep your personal data only as long as it is needed for the purposes above, or as required by law (for example, for tax and accounting records). After that, we delete or anonymise it.

8. How We Protect It

We use reasonable security measures, including encrypted connections (HTTPS), access controls limited by role, and secure hosting. No method of transmission over the internet is completely secure, but we work to protect your data and will notify affected users and authorities of a data breach as required by law.

9. Your Rights

Under the DPDP Act you have the right to: access a summary of the personal data we hold about you; ask us to correct, complete or update it; ask us to erase it; withdraw your consent at any time (this will not affect processing already done); nominate another person to exercise your rights in case of death or incapacity; and raise a grievance with us. To exercise any of these rights, write to us at info@delements.co.in. We will respond within a reasonable time.

10. Children

Our website and services are meant for adults. We do not knowingly collect personal data from anyone under 18 years of age. If you believe a child has shared data with us, please contact us and we will delete it.

11. Grievance Officer

If you have a concern about how your data is handled, please contact our Grievance Officer at info@delements.co.in, or write to us at 124, New Timber Market, Pune – 411002, Maharashtra, India. If you are not satisfied with our response, you may approach the Data Protection Board of India.

12. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page with its updated date. Continuing to use our website after a change means you accept the updated policy.